Coronavirus (COVID-19) Policy
With reference to the Law Decree (DL N.9 of 2 March 2020) "Emergency support measures for families, workers and businesses related to the epidemiological emergency from COVID-19" launched by the Italian Government and the Tourism Code (Law Decree 23 May 2011, n.79), customers who have confirmed the rental of a boat at our company and who fall into the following cases:
a) persons against whom the quarantine was ordered or the fiduciary homestay with active surveillance by the competent health authority, regarding the transport contracts to be performed in this period.
b) persons - residents, domiciled or recipients of a prohibition order to move away in the red areas, regarding the transport contracts to be performed during this prohibition period.
c) persons tested positive for the COVID-19 virus for which the quarantine with active surveillance or the fiduciary homestay with active surveillance is arranged, regarding the transport contracts to be performed during this period of stay, quarantine, or hospitalization.
d) persons who have planned stays or trips with departure or arrival in the red areas, regarding the transport contracts to be performed in this period.
e) persons who have planned trips with arrival in the risk areas that cannot be performed because of cancellations of the transfer (planes, ferries) related to the Covid19 situation.
can exercise the right of withdrawal from the contracts signed and therefore request one of the following options up to 15 days before boarding:
a replacement booking of equivalent or higher quality (paying any difference in amount) for another period available in our booking 2021 or 2022.
a replacement booking for the same charter period 2022 with the same price and the discount applied at the moment of the booking confirmation 2021.
a voucher to be used within one year of its issue, for an amount equal to the refund requested.
It is possible to get the reimbursement of the full amount paid just in the following cases:
If the borders of the host country or of the traveler country are officially closed on the date of the charter.
If boating is formally prohibited in the area where the boat charter starts on the dates of the cruise.
We strongly suggest to all our clients to have a travel cancellation insurance or a quality holiday insurance policy that covers the period of the charter.
Preparation of boats
All our boats will be cleaned and disinfected with particular attention in compliance with hygiene standards every week to ensure the safety of our customers.
Treviso, 12/11/2020 Noah Sailing – Denilos S.r.l.
C.E.O. Massimo Scandolara